At Aurea Forma, we are committed to maintaining transparency, efficiency, and professionalism in every aspect of our service. Below are answers to common questions regarding purchases, delivery, returns, and customer support.
How do I place an order?
To place an order, select your desired product, add it to your cart, and proceed through our secure checkout process. Once your payment has been successfully completed, you will receive a confirmation email containing your order details.
Can I modify or cancel my order after it has been placed?
Order changes or cancellations must be requested within 12 hours of purchase. After this time, orders may already be in processing and modifications may not be possible. For urgent requests, please contact us at webemporium.us@gmail.com.
How long does order processing take?
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
What is the estimated delivery timeframe?
Delivery within the United States generally takes between 5–10 business days after processing. Delivery times may vary depending on location and carrier operations.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and returned in their original packaging to qualify for a refund.
How do I initiate a return request?
To request a return, please contact us at webemporium.us@gmail.com with your order number and reason for return. Our support team will provide detailed instructions.
When will my refund be issued?
Refunds are processed after the returned item has been received and inspected. Once approved, refunds are issued to the original payment method within 5–7 business days.
What should I do if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photographs of the issue. We will review the matter and provide an appropriate resolution.
Is my payment information secure?
Yes. Aurea Forma uses encrypted checkout technology and trusted payment gateways to ensure all transactions and personal information are securely processed.
How can I contact customer support?
For any inquiries, please email webemporium.us@gmail.com. Our support team operates Monday through Friday, 9:00 AM to 5:00 PM (EST), and we aim to respond within 24–48 business hours.